Client Advisor - Pavilion

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The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

JOB MISSION :

As an Ambassador of the Maison, this role ensures a unique client experience before, during, and after a sale, and proactively develops their client portfolio. You will also participate in the daily boutique operations.

KEY RESPONSIBILITIES :

• Ensure a unique and exceptional client experience during a sale
• Master the steps of a sale (welcome, discover and understand, convince, close, and develop)
• Adapt according to client needs and motivations
• Strive to always improve and surprise the client
• Handle negotiations and objections with ease
• Transmit the passion and values of the Maison
• Act as the privileged contact for the client in case of After Sales
• Meet individual and boutique targets, both quantitative and qualitative
• Manage repair orders when applicable (Care Service)
• Cultivate strong client relationships and develop client loyalty
• Efficiently develop the client portfolio (Sales & Care Service when applicable)
• Participate in client events and act as an Ambassador of the Maison
• Respect all brand and boutique policies and procedures
• Participate in inventories
• Assist with setup and breakdowns at opening and closing of the boutique
• Implement Visual Merchandising guidelines
• Assist with special projects as requested

QUALIFICATIONS :

Richemont owns several of the world's leading companies in luxury goods, with strengths in jewelry, watches, and writing instruments. Cartier joined the Group in 1988.

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