Customer Service Specialist

Overview

Customer Service Agent (Gaming Industry | Remote in Malaysia). We are looking for a dedicated and detail-oriented agent to join Valuri’s growing team. This is a remote role, open to candidates across Malaysia. Responsibilities

Respond promptly and professionally to players’ inquiries and provide accurate information regarding game features, gameplay, and technical issues. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. Provide guidance and support to players on game rules, strategies, and promotions. Document and track player interactions and issues using our designated customer support tool. Collaborate with development and QA teams to escalate and resolve complex player issues. Monitor player feedback and identify trends or recurring issues to inform product improvements. Maintain high product knowledge and stay up-to-date with game updates, new features, and promotions. Contribute to improving customer support processes and resources. Qualifications

Previous experience in a customer service role, preferably in the gaming industry. Excellent written and verbal communication skills in English and Chinese. Strong problem-solving skills and ability to work under pressure. Empathy, patience, and professionalism when handling player concerns. Basic technical knowledge and familiarity with customer support software. Ability to work both independently and collaboratively. Flexibility to work shifts, including weekends and public holidays. Passion for gaming and familiarity with online gaming culture. Compensation and Benefits

Salary : Base RM4,000–4,500 (depending on interview performance) + commission (RM0.25 per valid ticket, daily minimum target : 180). Average total monthly RM5,000–7,000. Training : 2–4 weeks full-time day training (Mon–Fri, 9am–6pm) with RM600 training allowance. Shifts : Rotational schedule (5 workdays, 2 off-days). Day, evening, and night shifts with allowances (RM30 per evening shift, RM80 per night shift). Insurance : EPF, SOCSO, EIS. Leave : 12 days annual leave; paid sick leave according to tenure. Public Holidays : Triple pay if scheduled to work. Career growth : Clear promotion pathways, opportunity to participate in multiple projects. How to apply

If you are interested in this opportunity, please send your CV to

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and feel free to contact us via WhatsApp at

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for further details. We look forward to hearing from you.

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