Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
QA Specialist (Customer Service)

QA Specialist (Customer Service)

SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
30+ hari lalu
Penerangan pekerjaan

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as QA Specialist , providing outstanding support to our renowned clients in the E-Commerce sector with outstanding service and professionalism.

Position

Quality Assurance Specialist (English & Malay, written & Verbal, On-site)

Key Responsibilities

  • Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
  • Identify trends, issues, and areas for improvement in customer service delivery.
  • Develop and recommend process improvements to enhance customer satisfaction and performance.
  • Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
  • Provide feedback, coaching, and training to customer service agents based on performance evaluations.
  • Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
  • Assist in the development and implementation of customer service policies
  • Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement

Job Requirements

  • Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
  • Certification in Quality Assurance or related field is an advantage
  • Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
  • Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
  • Familiarity with customer relationship management (CRM) systems and relevant software tools.
  • Attention to detail and excellent analytical skills to identify patterns and issues.
  • Ability to work independently and as part of a team to meet deadlines and achieve goals.
  • Job Type

  • Full time
  • 5 days a week
  • Salary

  • Basic : RM3,300 - RM 3,800
  • Benefits

  • EPF & SOCSO
  • Birthday Leave
  • Maternity Leave
  • Annual Leave
  • Career advancement opportunities
  • Professional development programs
  • Expected Start Date

  • Immediately
  • Find Out More About Us

  • Glassdoor :   https : / / www.glassdoor.com / Reviews / SummitNext-Technologies-Reviews-E7227743.htm
  • Instagram : https : / / www.instagram.com / summitnexttechnologies
  • LinkedIn : https : / / www.linkedin.com / company / summitnext-technologies
  • Website :   https : / / summitnext.my /
  • Buat amaran kerja untuk carian ini

    Customer Service Specialist • Sungai Petani, Kedah, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    QA Engineer / Senior (Chinese Speaker)

    QA Engineer / Senior (Chinese Speaker)

    Globetronics Technology BerhadBayan Lepas, Penang, Malaysia
    Ensure product, process specification conformance before-during-after manufacturing process to the quality requirement of the company and customer. Determine the adequacy of QA gates, frequency, sam...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    SR Quality & Reliability Engineer

    SR Quality & Reliability Engineer

    WhiteCrow ResearchPenangMalaysia, Penang, Malaysia
    Experience : (4 to 8 years) or (8 to 15 years).Must have good Mandarin / Chinese Language Proficiency.Policies And Procedures, Quality System. Implement quality policies, procedures and systems; mai...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    QA Manager / Assistant QA Manager

    QA Manager / Assistant QA Manager

    BizLink Holding IncPenangMalaysia, Penang, Malaysia
    This role leads quality assurance initiatives by driving continuous improvement, managing customer feedback, and mentoring QA teams, while ensuring high standards across manufacturing or product de...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Specialist

    Senior Specialist

    AIA Hong KongKampung Tong Prok, Kedah, Malaysia
    AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people acro...Tunjukkan lagiKemas kini terakhir: 21 jam yang lalu
    • Dinaikkan pangkat
    WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

    WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

    EYZ GlobalAlor Setar, Kedah, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Diagnose technical issues and escalate complex cases to relevant teams with proper documentation. Maintain accurate and organized records of...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Senior Specialist / Specialist - Test (Impedance Measurement)

    Senior Specialist / Specialist - Test (Impedance Measurement)

    AT&SKulim, Kedah, Malaysia
    Senior Specialist / Specialist - Test (Impedance Measurement).AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. We industrialize leading-edge technologies fo...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Road Logistics Customer Care Specialist

    Road Logistics Customer Care Specialist

    Kuehne + Nagel ASSeberang Perai, Penang, Malaysia
    When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    Customer Service - Cantonese Speaking (Work from Home)

    Customer Service - Cantonese Speaking (Work from Home)

    EPS ConsultantsSungai Petani, Kedah, Malaysia
    Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
    • Dinaikkan pangkat
    QA Engineer (Malaysia-Remote)

    QA Engineer (Malaysia-Remote)

    MATRIXX SoftwareSungai Petani, Kedah, Malaysia
    We are looking for a QA Software Engineer to expand our R&D team in Malaysia.In this role, you will focus on ensuring the quality, reliability, and performance of our MATRIXX product and customer s...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    QA ENGINEER (CQE & QMS)

    QA ENGINEER (CQE & QMS)

    QDOS Flexcircuits Sdn. Bhd.Bayan Lepas, Penang, Malaysia
    Responsible for QAQC related issues, SOP / ISO compliance and initiate continuous improvement.To ensure QMS documents are adequately reviewed, approved and stored to be accessible by stakeholders in ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    QA Manager

    QA Manager

    MCC Labels (Penang) Sdn BhdSeberang Perai, Penang, Malaysia
    We are seeking a highly skilled and experienced QA Manager to join our team at MCC Labels (Penang) Sdn Bhd in Perai, Penang. As our QA Manager, you will be responsible for overseeing the quality ass...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Senior QA Engineer

    Senior QA Engineer

    ETRIA GroupBayan Lepas, Penang, Malaysia
    Bachelor Degree of Electrical & Electrical Engineering or Mechanical Engineering or Mechatronics Engineering, Sciences or equivalent. Those with experience in the manufacturing quality control will ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Support Specialist

    Customer Support Specialist

    LittleLives IncSungai Petani, Kedah, Malaysia
    We are seeking a Customer Support Specialist to join our dynamic team.You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our...Tunjukkan lagiKemas kini terakhir: 21 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Road Logistic Customer Care & Operational Specialist FO-CC

    Road Logistic Customer Care & Operational Specialist FO-CC

    Kuehne + Nagel ASSeberang Perai, Penang, Malaysia
    When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 21 jam yang lalu
    • Dinaikkan pangkat
    QA MANAGER

    QA MANAGER

    TCE CASTING SDN BHDAlor Merah, Kedah, Malaysia
    Supporting 8D or customer complaints activity and coordinating plant wide quality improvement programs via Problem Solving approach. Ensuring that the quality system is maintained and controlled, wi...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    QA Senior Manager

    QA Senior Manager

    Allstaff MalaysiaBayan Lepas, Penang, Malaysia
    Candidate must possess at least Degree in Engineering.Worked in an electronics manufacturing industry with managerial position for at least 10 years and above. Well participated in Management System...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    QA Engineer

    QA Engineer

    JHM ConsolidationKulim, Kedah, Malaysia
    Manage customers queries and complaints.Ensure containment properly carried out, to prevent outflow of problematic parts to customer. Manage RMA and coordinate sample submission to customer.Lead 8D ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Senior IGA Consultant

    Senior IGA Consultant

    Kloudynet TechnologiesSungai Petani, Kedah, Malaysia
    Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    QA Engineer (Manual)

    QA Engineer (Manual)

    RegASKGeorge Town, Penang, Malaysia
    Quality Assurance Engineer (Manual).In this role, you will benefit from the mentorship of highly skilled experts and you will be working in a fast-paced environment managing multiple projects at on...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Customer Program Specialist II

    Customer Program Specialist II

    Ultra Clean TechnologyBatu Kawan, Penang, Malaysia
    Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu