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Sales & Operation Team Lead (Mandarin Speaker)

Sales & Operation Team Lead (Mandarin Speaker)

Prouvers Sdn BhdBandar Baru Sri Petaling, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Key Responsibilities

Team Management & Daily Operations

  • Supervise daily tasks of L1–L3 agents to ensure smooth operation and timely task completion.
  • Resolve members' issues, answer inquiries, arrange working schedules, approve OT / leave, and maintain workforce readiness.
  • Conduct regular stand-up meetings to monitor progress, align team efforts, and address immediate obstacles.

Performance Monitoring & Improvement

  • Track team members' individual KPI progress; coach and motivate them to achieve sales, service, and quality targets.
  • Implement a healthy feedback loop : collect, address, and follow up on members' suggestions or concerns.
  • Maintain high team morale, engagement, and psychological safety to boost productivity.

    • Lead Monitoring & Sales Strategy Optimization

  • Monitor the quality of incoming leads to identify low-quality or unqualified leads that hinder sales conversion.
  • Request new campaigns or adjustments from the marketing team to improve lead quality and quantity.
  • Propose improvements to sales templates and suggest sales strategies or propose broadcast campaign to enhance team closing rates and achieve sales targets.

    • Operational Issue Analysis & Process Improvement

  • Continuously identify operational, workflow, or sales-related issues affecting output, sales conversion, or client satisfaction.
  • Develop actionable plans, pilot solutions, and evaluate their effectiveness with data-driven metrics.
  • Proactively implement process changes or training modules based on identified gaps.

    • Training & Development

  • Develop and roll out structured training modules focusing on product knowledge and communication skills.
  • Assess training effectiveness through sampling, QA reviews, and feedback.

    • Reporting & Analysis

    KPI & Target Achievement

    Cross-functional Collaboration

  • Liaise with Sales, QA, and other relevant teams to ensure alignment and smooth execution of shared goals.
  • Address and resolve miscommunications or bottlenecks between teams.
    • Buat amaran kerja untuk carian ini

    Mandarin Speaker • Bandar Baru Sri Petaling, Kuala Lumpur, Malaysia