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Sales & Operation Team Lead (Mandarin Speaker)

Prouvers Sdn BhdBandar Baru Sri Petaling, Kuala Lumpur, Malaysia

19 hours ago

Job description

Key Responsibilities

Team Management & Daily Operations

Supervise daily tasks of L1–L3 agents to ensure smooth operation and timely task completion.
Resolve members' issues, answer inquiries, arrange working schedules, approve OT / leave, and maintain workforce readiness.
Conduct regular stand-up meetings to monitor progress, align team efforts, and address immediate obstacles.

Performance Monitoring & Improvement

Track team members' individual KPI progress; coach and motivate them to achieve sales, service, and quality targets.

Implement a healthy feedback loop : collect, address, and follow up on members' suggestions or concerns.

Maintain high team morale, engagement, and psychological safety to boost productivity.

Lead Monitoring & Sales Strategy Optimization

Monitor the quality of incoming leads to identify low-quality or unqualified leads that hinder sales conversion.

Request new campaigns or adjustments from the marketing team to improve lead quality and quantity.

Propose improvements to sales templates and suggest sales strategies or propose broadcast campaign to enhance team closing rates and achieve sales targets.

Operational Issue Analysis & Process Improvement

Continuously identify operational, workflow, or sales-related issues affecting output, sales conversion, or client satisfaction.

Develop actionable plans, pilot solutions, and evaluate their effectiveness with data-driven metrics.

Proactively implement process changes or training modules based on identified gaps.

Training & Development

Develop and roll out structured training modules focusing on product knowledge and communication skills.

Assess training effectiveness through sampling, QA reviews, and feedback.

Reporting & Analysis

KPI & Target Achievement

Cross-functional Collaboration

Liaise with Sales, QA, and other relevant teams to ensure alignment and smooth execution of shared goals.

Address and resolve miscommunications or bottlenecks between teams.

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Mandarin Speaker • Bandar Baru Sri Petaling, Kuala Lumpur, Malaysia

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