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Customer Service

Customer Service

Peanut MarketingShah Alam, Selangor, Malaysia
19 jam yang lalu
Penerangan pekerjaan

The Offer : -

  • Earn up to RM3300. (Basic Salary with monthly KPI Allowance).
  • Annual Leaves.
  • Subject to yearly increment upon confirmation based on individual performance.
  • Permanent Job.
  • Internal Development Training & Upskill.

Job Roles / Responsibility : -

  • Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
  • Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
  • Provide accurate information about products, services, policies, and procedures referring to Knowledge Based.
  • Managing customer complaints and escalations to the right team with timely manner.
  • Input customer interaction, problems into the Customer Relationship Manager (CRM).
  • Manage and attempt to resolve any complaints directed to the contact centre.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

    • The Requirements for the Role : -

  • SPM with minimum 1 year of experience in Contact Centre.
  • Fresh Graduates (Diploma / Degree).
  • Excellent to speak and write in Mandarin.
  • Basic computer knowledge : MS Office, MS Outlook and Internet Explorer.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

    • Contact Centre Operation :

  • Monday to Sunday with 2 off days based on roster.
  • 9 hours per day with 1 hour meal break and up to 30minutes short break.
  • Location : UOA Business Park (3 minutes from Subang Jaya LRT Station / Subang Jaya KTM Station).
    • Buat amaran kerja untuk carian ini

    Customer Service • Shah Alam, Selangor, Malaysia