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Customer Service
Peanut MarketingShah Alam, Selangor, Malaysia12 hours ago
Job descriptionHandle customer inquiries via phone, email, or live chat in a professional and timely manner. Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction. Provide accurate information about products, services, policies, and procedures referring to Knowledge Based. Managing customer complaints and escalations to the right team with timely manner. Input customer interaction, problems into the Customer Relationship Manager (CRM). Manage and attempt to resolve any complaints directed to the contact centre. Escalate any queries or unresolved issues which cannot be completed within the agreed procedures. Work on agreed productivity and quality standards and any KPIs as provided by Management. Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures. SPM with minimum 1 year of experience in Contact Centre. Fresh Graduates (Diploma / Degree). Excellent to speak and write in Mandarin. Basic computer knowledge : MS Office, MS Outlook and Internet Explorer. Possess initiative, able to work independently and as a team. Dynamic, highly motivated and a result-oriented team player with good interpersonal skills. Monday to Sunday with 2 off days based on roster. 9 hours per day with 1 hour meal break and up to 30minutes short break. Location : UOA Business Park (3 minutes from Subang Jaya LRT Station / Subang Jaya KTM Station).
The Offer : -
- Earn up to RM3300. (Basic Salary with monthly KPI Allowance).
- Annual Leaves.
- Subject to yearly increment upon confirmation based on individual performance.
- Permanent Job.
- Internal Development Training & Upskill.
Job Roles / Responsibility : -
The Requirements for the Role : -
Contact Centre Operation :
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Customer Service • Shah Alam, Selangor, Malaysia
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