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Merchant Operation Support - Intern
RazerShah Alam4 hari lalu
Penerangan pekerjaanCurrently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline. Strong verbal and written communication skills. Customer-focused with a positive attitude and eagerness to learn. Demonstrated ability to work in teams and contribute positively to team dynamics. Ability to multitask, prioritize, and manage time effectively. Ability to learn quickly and adapt to new technologies. Good knowledge of Microsoft Office Suite (Word, Excel, Outlook). Ability to work both independently and collaboratively in a dynamic environment. Previous customer service experience and familiarity with Freshdesk systems or ticketing platforms is a plus. Willingness to work in I-City Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students
Job Responsibilities :
The Merchant Operations Support Internship program aims to provide interns with comprehensive exposure to both merchant operations and customer service functions in a dynamic fintech environment.
- Merchant Onboarding : Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.
- Merchant Support : Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
- Compliance : Ensure adherence to regulatory requirements and best practices related to payment processing.
- Risk Management : Support in identifying and mitigating risks associated with merchant accounts.
- Relationship Management : Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
- Reporting and Analysis : Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.
- Work with Freshdesk systems or ticketing platforms.
Pre-Requisites :
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