l1 / l2 helpdesk engineer and cctv monitoring

Are you more than just a password reset expert? We're looking for a Level 1.5 Technical Support Technician, someone who can go beyond the basics to troubleshoot deeper technical issues, support user environments, and assist in maintaining IT systems. If you're ready to step up from L1 and grow your career, this is the perfect next move.What You'll Be Doing : Provide frontline and advanced desktop support to internal users and clientsHandle hardware, software, and basic network troubleshootingSupport cloud-based systems such as Microsoft 365, Google Workspace, etc.Perform basic Active Directory tasks (user account creation, group permissions, etc.)Assist with routine server checks, patching schedules, and documentation updatesEscalate complex incidents to L2 / L3 teams with clear handover notesMaintain accurate records of all support interactions and resolutions in the ticketing systemWork closely with Level 2 team on projects and deploymentsYour Skills & Experience : 1–2 years of experience in IT support or helpdesk rolesStrong troubleshooting ability across Windows 10 / 11, Office 365, and standard business appsWorking knowledge of Active Directory, DNS / DHCP, and basic networking conceptsExperience supporting remote users via RDP, VPN, or remote desktop toolsExcellent communication skills with a proactive, solution-oriented mindsetFamiliarity with ITIL processes and ticketing systems (e.g., Zendesk, ConnectWise, Freshservice)Bonus : Exposure to MDM tools, cloud platforms (Azure, AWS), or scripting (PowerShell)Why Work With Us?A chance to bridge into L2 and Systems Administration rolesExposure to a wide range of technologies in a dynamic environmentSupportive team culture with continuous learning and mentoringCompetitive salary and benefitsFast-growing company with real career progression opportunitiesJob Type : Full-timeBenefits : Maternity leaveOpportunities for promotionProfessional developmentSchedule : Rotational shiftExperience : IT support : 3 years (Required)MSP : 3 years (Required)Network engineering : 3 years (Preferred)Language : English (Required)Work Location : In person

Job Types : Full-time, Permanent, Contract

Contract length : 12 months

Pay : RM2, RM4,500.00 per month

Benefits :

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location : In person