Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team :
As a KYC & AML Name Screening Specialist, you will be responsible for assisting in the onboarding and verification of new customers and ensuring ongoing compliance with regulatory requirements. You will support the team in conducting thorough due diligence, assessing customer risk profiles, and identifying any red flags in alignment with ShopeePay's compliance policies and procedures.
Job Description :
- Verify customer identification documents and assess the authenticity of provided information.
- Analyze and evaluate customer profiles to ensure compliance with regulatory requirements and company policies.
- Utilize industry-standard databases and screening tools to perform name screening against global watchlists and sanction lists.
- Investigate and escalate any potential matches or hits, ensuring adherence to applicable compliance procedures.
- Conduct Enhanced Due Diligence on new customers in accordance to risk rating
- Perform ongoing due diligence (ODD) on existing customers, updating records and risk ratings as needed.
- Keep abreast of updates and changes in sanction lists and adjust the screening process accordingly.
- Work closely with other members of the Compliance Risk Ops Team, sharing insights and providing support as necessary.
- Action on ad hoc exercise related to KYC & AML Name Screening Operations.
Requirements :
Bachelor's degree in finance, business, law, or a related field.Previous experience in KYC, AML, or compliance-related roles is highly desirable.Familiarity with relevant laws, regulations, and industry guidelines pertaining to KYC, AML, and CFT (Countering the Financing of Terrorism).Understanding of global sanctions and watchlists is a plus.Strong attention to detail and ability to conduct thorough investigations.Excellent verbal and written communication skills.Ability to convey complex information clearly and concisely.Demonstrated ability to work collaboratively within a diverse team environment.Adaptability and flexibility to handle changing priorities and tight deadlines.Experience with KYC and AML screening tools and software is advantageous.Display a high level of integrity and maintain confidentiality in handling sensitive information.Ability to work on rotational shifts.