Onboarding Coordinator

StoreHub Federal Territory of Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. We are looking for a detail-oriented and motivated

Onboarding Coordinator

to support merchants in setting up their product catalogs during the onboarding process. You will ensure that product data is entered accurately, and in more complex cases, configure composite inventory and product modifiers to meet merchant needs. What You'll Be Doing Input and organize merchants’ product data into StoreHub’s back-office system. Configure complex product setups, including : Troubleshoot setup issues and escalate when necessary. Collaborate with Onboarding Specialists to ensure setups meet merchant requirements. Ensure onboarding tasks are completed within SLA / go-live deadlines. Maintain accurate documentation of onboarding setups. What You Should Have Hard Skills Strong attention to detail and accuracy in data entry. Proficiency with spreadsheets (Excel / Google Sheets). Ability to learn and navigate new systems quickly. Logical thinking and problem-solving for product configurations. Soft Skills Organized, efficient, and able to manage multiple tasks. Clear and effective communication skills. Team player with a collaborative mindset. Resilient and adaptable when handling repetitive tasks. Preferred Background Experience in data entry, operations, catalog / inventory management, or administrative support. Exposure to POS systems, eCommerce platforms, or SaaS environments. Fresh graduates with strong analytical and organizational skills are encouraged to apply. Why Join Us Be part of a fast-growing SaaS company impacting SMEs across Southeast Asia. Opportunity to grow into Onboarding Specialist, Customer Success, or Operations roles. Hybrid work environment with flexibility. Supportive team culture with a focus on growth and innovation. What Success Looks Like Accurate and complete product setups with minimal rework. Onboarding projects delivered on time and within SLA. Positive feedback from merchants and Onboarding Specialists. What makes working at StoreHub awesome (and refreshing!) Our people

• for real! StoreHubbers are some of the smartest and most interesting people you can work with. Culture of Candour.

We embrace directness, hate bureaucracy, and move fast. Cutting edge tools.

If something can be automated, we'll make it happen. Impact not just effort.

We recognize that results are not tied to the number of hours worked. CHANGE.

Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an

for everyone Free Season Parking Fully stocked fridge and pantry

If something can be automated, we'll make it happen Medical and Dental

Outpatient Visits + Medical Insurance Opportunities for career growth

and continuous learning We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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