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Client Experience Specialist
Llayana ClinicNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia18 jam yang lalu
Penerangan pekerjaanDiploma or Degree in Business, Marketing, Communications, Healthcare Management, or a related field year of experience in customer service, healthcare, wellness, or beauty industry is preferred Sales skill is required, with proven ability to meet or exceed sales targets and KPIs . Strong interpersonal skills with a confident, persuasive, and empathetic approach Comfortable using CRM tools, WhatsApp Business, social media platforms, and Google Workspace Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage) Well-groomed, presentable, and punctual with a professional appearance Willingness to work weekends or shifts when necessary
Key Responsibilities :
- Warmly welcome clients, manage check-in / check-out processes, and handle all phone, email, WhatsApp, and social media inquiries
- Upsell and cross-sell treatments, packages, and services based on client needs — sales ability is essential for success in this role
- Follow up on leads from multiple sources, including walk-ins, phone calls, WhatsApp, social media, and online platforms
- Maintain accurate client records, appointment bookings, and follow-up schedules in the clinic's CRM system
- Professionally represent the brand across all platforms — in-person, over the phone, and online
- Support the smooth operation of the clinic and provide assistance to the management team when required
Qualifications & Requirements :
Buat amaran kerja untuk carian ini
Experience Specialist • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia