Client Experience Specialist

Key Responsibilities :

• Warmly welcome clients, manage check-in / check-out processes, and handle all phone, email, WhatsApp, and social media inquiries
• Upsell and cross-sell treatments, packages, and services based on client needs — sales ability is essential for success in this role
• Follow up on leads from multiple sources, including walk-ins, phone calls, WhatsApp, social media, and online platforms
• Maintain accurate client records, appointment bookings, and follow-up schedules in the clinic's CRM system
• Professionally represent the brand across all platforms — in-person, over the phone, and online
• Support the smooth operation of the clinic and provide assistance to the management team when required

Qualifications & Requirements :