Customer Relations Officer (Sales Role)

Role Objective :

1) To achieve and increase the sales goals set by the company for educational services

2) To develop strategies to find new prospects and conversion rate of leads for the company

Job Details :

• In charge of connecting teacher, parents and students with information, resources and updates on the company latest activities and promotions.
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• To chart the customer journey, mapping and measuring how customer experiences at all touch points while supporting the business in compliance with the guidelines while ensuring operational excellence.
• Guide and lead team members to deliver products / services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Responsible for sales target, business acquisitions, planning, retention and management of customer.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.

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