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Campaign Ops and Retention – Inhouse Telesales Team Manager

Campaign Ops and Retention – Inhouse Telesales Team Manager

MaxisSelangorMalaysia, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

  • Lead, coach, and develop Telesales team to achieve individual and team sales targets. Introduce new ways of working that lead to incremental sales.
  • Conduct sales training and provide ongoing feedback on sales techniques, product knowledge, soft skills, and unmatched customer experience that can change agents’ mindset.
  • Determine right-sizing of staff with clear requirements. Conduct interviews, hire and train new employees, or oversee those personnel processes to retain talent among the team and manage agent productivity.
  • Be a sales ambassador of Telesales team while maintaining high quality assurance through random call samplings to ensure that the sales quality is as per the team’s culture and achieve zero non-compliance.
  • Establish and implement departmental policies, goals, objectives, and procedures, in line with the company’s vision and process improvement projects. Simplify processes that improves customers’ buying journey and agents’ daily tasks.

    • What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

    • Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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    Buat amaran kerja untuk carian ini

    Campaign • SelangorMalaysia, Selangor, Malaysia