Talent.com
Customer Technical Support Engineer

Customer Technical Support Engineer

Lancesoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Position

Technical Support Engineer (Chinese Speaker)

Work Mode

Hybrid

Shift Timings

Normal

Languages

English and Chinese

Key Responsibilities

  • Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, remotely and on-site.
  • Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
  • Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
  • Document technical procedures, support case notes, and solutions for customer issues.
  • Perform root‑cause analysis and elevate software bugs or product enhancements as needed.
  • Contribute to labs, simulations, and product beta testing initiatives.
  • Provide best‑in‑class support via phone, email, and online forums, maintaining high customer satisfaction.
  • Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
  • Maintain up‑to‑date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
  • Minimum 3‑5 years of technical / customer support experience, preferably in enterprise data backup and recovery.
  • Solid hands‑on expertise with Commvault software; familiarity with alternative backup tools (Veritas, Veeam, NetBackup, Avamar) is a plus.
  • Strong troubleshooting skills in Windows Server, Linux, VMware / Hyper‑V, and networking fundamentals.
  • Experience with implementation, configuration, and monitoring of enterprise backup solutions.
  • Excellent written and verbal communication skills – English and Chinese.

    • Desired Skills

  • Commvault Suite (Backup, Restore, Disaster Recovery)
  • Data backup and archive management
  • Technical and incident documentation
  • TCP / IP, DNS, and network troubleshooting
  • Disaster recovery planning and testing
  • Customer‑first attitude, problem‑solving mindset, and active listening

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    Buat amaran kerja untuk carian ini

    Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia