Customer Technical Support Engineer

Position

Technical Support Engineer (Chinese Speaker)

Work Mode

Hybrid

Shift Timings

Normal

Languages

English and Chinese

Key Responsibilities

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root‑cause analysis and elevate software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best‑in‑class support via phone, email, and online forums, maintaining high customer satisfaction.
• Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
• Maintain up‑to‑date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.

Qualifications

Desired Skills

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