Engineer, Workplace IT Security

Engineer, Workplace IT Security

Singtel Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia – Open position for a seasoned IT security professional.

Responsibilities

The Workplace IT Security Engineer is responsible for the implementation and maintenance of enterprise-level Workplace IT security solutions. Key focus includes developing security-related workflows, processes and automation procedures, proactively identifying gaps, risks and issues, and recommending actions to management.

• Provide escalated troubleshooting and support for Workplace IT security technologies, native and third-party security, and workplace endpoint management tools.
• Provide capacity planning and performance monitoring to sustain and improve mobility service availability.
• Ensure thorough testing of solutions for functionality and compatibility.
• Coordinate service / support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication.
• Provide change request leadership for the deployment of application or infrastructure related changes.
• Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
• Represent the team in change, incident and problem management calls and manage request queues.
• Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks).
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
• Serve as a subject matter expert for hardening the configuration of various endpoint devices, including utilizing appropriate group policy settings, file permissions and access controls to increase Workplace IT security.
• Lead major upgrades and new product onboarding deployments in Endpoint Security.
• Support other ad-hoc duties as assigned.

Qualifications

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