中文客服代表 Senior Agent, Customer Service (Mandarin Support)

Who We Are :

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles : We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing :

• Handle all inquiries from global customers through various channels such as email, chat, voice, and social media.
• Handle complaints and feedback related to the website, products, platform, and services.
• Identify areas for service and program improvements, and make suggestions to the Supervisor / Assistant Manager / Manager.
• Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
• Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
• Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.

What We Look For In You :

#LI-Onsite #LI-JC3

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Are you a resident of Malaysia?

Do you possess the legal right to work in Malaysia without the need for an employment pass?

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur?

What is your highest education level?

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given)

Are you proficient in reading and writing Mandarin?

Do you have at least 2 years experience serving as a customer service / social media agent, or a similar role?

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