Voice Actor - Bank Customer Service (Mandarin Speaker)

About Chemin

Chemin, TDCX’s AI-focused subsidiary, is launching a new gig work opportunity for individuals eager to earn while contributing to cutting-edge AI projects.

In this project, we are partnering with a major technology company to collect authentic, localised Mandarin audio data from Malaysia’s banking sector. We’re inviting talented individuals to join us as Voice Actors in the Mandarin Data Collection Project .

This role is fully remote, task-based, and gives you the flexibility to increase your income at your own pace. Your contributions will shape advanced technology for financial solutions.

About the Role

As a Voice Actor, you’ll roleplay as a bank customer service representative in simulated phone conversations. You’ll receive conversation topics (e.g. credit cards, loans, account enquiries), sample scripts, and example prompts to guide your calls.

Your main goal is to produce natural, realistic conversations in Mandarin that reflect authentic customer service interactions in Malaysia’s banking context.

These recordings help train AI models to better understand local Mandarin accents, phrasing, and everyday speech patterns, improving the way future AI systems communicate with real customers in banking industry.

Responsibilities

• Conduct roleplay calls in Mandarin (in authentic Malaysian Chinese), simulating conversations as bank customer service.
• Follow given topics and scripts while maintaining a natural and conversational tone.
• Learn basic knowledge about common banking services and products (training materials provided).
• Record clear, high-quality audio (5-10minutes per call) and upload it to the assigned platform.
• KPI : aim to submit 6 valid audios per day
• Ensure your recordings meet the “valid audio” standard :
• Relevant to the assigned topic
• Clear, natural, and audible
• Free of background noise and interruptions
• Communicate effectively with Project Managers for instructions or clarifications.

Requirements

Native or fluent Mandarin speaker

Bonus points if you have :

Working Arrangements

Benefits

Add a flexible side hustle to your existing commitments