IT Systems Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

SUMMARY

Prometric Technical Services team is going through IT change and modernizing desktop managed devices and deployments. We are seeking individuals with excellent technical skillset and experience in working in a dynamic and busy IT environment. Candidate must have the ability to breakdown complex issues and can demonstrate excellent communication skills. IT Systems Analyst will play a crucial part and work as part of a Global Support Team to provide quality desktop and end user support for the Dundalk Office, remote users and Global locations. As a Systems Analyst, you will play a key role in this by collaborating across all teams and technologies and providing remote support and desk side IT support. The IT analyst must demonstrate as a self-starter and ability to independently resolve problems.

DUTIES & RESPONSIBILITIES

• Provide level 1 and level 2 end user support. Including but not limited to physical and virtual machines, W10 & W11 OS and iOS operating systems, office365, Microsoft licensing, VPN, software upgrades and asset management.
• Familiar with software management and pushing software updates and patches to all corporate machines, using GoTo patching.
• Security and Windows Patch Management for Corporate Devices
• Demonstrate Best practices for Mobile Device Management
• Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory
• Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution
• Monitor, update and resolve all end user peripherals including Print Server issues & teams rooms conference systems.
• Collaborate with wider teams on Network Issues and Systems Engineering teams for resolution.
• Engaging with 3rd party vendors.
• Software and Peripheral Installation and management, attention to detail key
• Always looking to find solutions to enhance user experience and system process
• Hardware upgrades for workstations
• Excellent Communication with co-workers and outside representatives is a must.
• Prepare and update KB articles for the technical team and user community
• Assist with office moves
• Collaborate with wider IT teams, network, and engineering.
• Perform other duties as defined by the Manager of Technical Services

QUALIFICATIONS & EXPERIENCE

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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