Temp Customer Care Consultant - Sunway Pinnacle | Up to RM3000++

Job Brief :

This is a Customer Services position. A Call Center Representative helps customers with their questions and addresses issues regarding products or services. They are responsible for customers' inquiries or concerns via outbound and inbound calls. They will be supporting local customers in Bahasa and English. Job will be located in Bandar Sunway.

Intake Date : 6th October

Job Responsibilities :

• Provide quality customer support through Voice and Digital channels for our customers.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep records of customer interactions and transactions
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• Take extra mile to engage customers.
• To meet / exceed agreed productivity and quality standards (eg : quality call monitoring and customer satisfaction monitors).
• Identify and maximize upselling and cross selling sales opportunities

Job Requirements :

Benefits

Job Types : Temporary, Contract

Contract length : 3 months

Pay : Up to RM2,800.00 per month

Supplemental Pay :

Work Location : In person