Client Centre Executive

Job Summary

We are seeking a dynamic and results-driven Client Centre Executive e to join our sales team. The primary responsibility of this role is to connect with potential and existing customers through phone calls, with the goal of generating sales, building customer relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a persuasive demeanor, and a passion for sales.

About Wealth and Retail Banking :

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

• Conduct outbound calls to prospective and existing SG customers to promote products and services.
• Understand customer needs and offer appropriate solutions to meet their requirements.
• Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
• Achieve and exceed sales targets and performance metrics.
• Build and maintain strong customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, objections, and complaints in a professional and effective manner.
• Accurately record and update customer information and sales activities in the CRM system.
• Collaborate with the sales admin, Quality Assurance team and other departments to ensure a seamless customer experience.

Skills and Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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