Assistant Shop Manager

Sports Direct Malaysia is currently looking for an Assistant Shop Manager to join our growing team. Sports Direct Malaysia operates a total of 40 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. We offer over 70 of the leading authentic global sports brands, providing the widest variety of choice and value. We have developed a new generation of stores as part of our multi-channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. Job Description

Assist in leading, training, motivating, and managing the outlet team in delivering best services in all departments. Ensure all team members observe and practice the company's policies and rules & regulations. Lead and work with the team to achieve monthly sales targets of the shop. Monitor stock delivery and processing. Ensure all Operational and Customer Service SOPs are followed within the shop. Manage and monitor product display arrangements as per VM guidelines assigned by the Shop Manager. Conduct daily morning briefings and provide product knowledge training / info and updates of policies. Manage and supervise all team members in the shop and attend to customer enquiries. Handle the overall shop operations and ensure consistency in the standard of retail operations in the absence of the Shop Manager. Monitor and liaise with respective departments on maintenance and cleanliness of shop premises. Assist in stock take (routine, ad-hoc & annual) as and when required. Work with the Shop Manager in reviewing and keeping track of sales (set daily targets and ensure achievement of sales targets). Have daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people-related matters are tackled. Review and appraise staff performance to identify talents and retain staff. Ensure accurate tills report and cash collection. Implement / execute sales & promotion plans as and when required. Support the Shop Manager to act on suspicious activities within the premises. Any other legal assignments requested by management from time to time. Qualifications

At least a Certificate / Diploma in Retail Management or a relevant discipline. At least 2 years of working experience at a supervisory level in reputable retail companies of similar size. Passion and knowledge of sports are an advantage. Proven team leadership and management skills. Good analytic, problem-solving, and decision-making skills. Good customer service, communication, and interpersonal skills. Willing to work long hours, weekends, public holidays, and shift duty. Open to relocation. We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr