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Order Management Analyst - Japanese Speaker
Accenture Southeast AsiaSubang Jaya, Selangor, Malaysia6 hari lalu
Penerangan pekerjaanKnowledgeable in SAP and Microsoft Office and able to handle pressure. Graduate of any college degree. Proficient in Japanese. Experience with analysis of supply chain metrics. Problem-solving / Escalation. SAP order management experience. Excellent communication skills. Business process outsourcing experience desirable. Excellent communication (written and oral) and interpersonal skills. Ability to collaborate with geographically dispersed teams and work in a virtual environment. Ability to adapt to changing priorities, deadlines, and customer needs. Ability to work on multiple projects simultaneously. Proven ability to work creatively and analytically in a problem-solving environment. Ability to perform detailed work with a high level of accuracy and attention to detail. Proven success in contributing to a team-oriented environment. Desire to work in an information systems environment.
Order Management Analyst - Japanese Speaker
Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA / Lead time, Warranties etc).
Responsibilities
- Check customer claims (shipment, return, pricing) for validity.
- Coordinate with 3rd parties to obtain shipping documents needed for validation.
- Coordinate with Returns Team on return claims if valid.
- Log claims on respective apps for 3rd parties' validation.
- Coordinate with internal teams for other types of claims (pricing).
- Collaborate with channel team relating to claims.
- Process credits with internal team for valid claims.
Qualifications
Preferred Skills
Professional Skill Requirements
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Order Management Analyst • Subang Jaya, Selangor, Malaysia