Order Management Analyst - Japanese Speaker

Order Management Analyst - Japanese Speaker

Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA / Lead time, Warranties etc).

Responsibilities

• Check customer claims (shipment, return, pricing) for validity.
• Coordinate with 3rd parties to obtain shipping documents needed for validation.
• Coordinate with Returns Team on return claims if valid.
• Log claims on respective apps for 3rd parties' validation.
• Coordinate with internal teams for other types of claims (pricing).
• Collaborate with channel team relating to claims.
• Process credits with internal team for valid claims.

Qualifications

Preferred Skills

Professional Skill Requirements

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