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Process Executive (Content Reviewer– Korean language)

Process Executive (Content Reviewer– Korean language)

CognizantKuala Lumpur, Kuala Lumpur, Malaysia
15 hari lalu
Penerangan pekerjaan

Overview

Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Roles & Responsibilities

  • Listing Review (Verify and review information as per policy and guidelines).
  • Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
  • Basic Listing Review.
  • Listing verification. Identify spam trends and escalate to relevant teams.
  • Adhere to process quality metrics and strive to exceed the monthly / annual quality & productivity targets.
  • Gather information via outbound calls to businesses.
  • Work collaboratively with the Team Leads

Core Competencies

  • Excellent written, reading & spoken communications skills in English & / Required Language (Korean is a must) and additional Cantonese will be preferable and understanding of local culture.
  • The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
  • Great interpersonal.
  • Excellent attendance record.
  • Excellent timekeeping.
  • Possess the ability to work in a team environment as well as independently.
  • Sense of ownership and pride in your performance and its impact on the team.
  • Experience in data analysis and reports (not mandatory).
  • Have extensive exposure to customer service (not mandatory).
  • Set a healthy environment in the team and positive mind frame in the individual.
  • Ability to work in a fast-paced, constantly evolving environment.
  • Proven track record of exceptional performance and high productivity.
  • Quick learning and understanding complex processes.

    • Other Requirements

  • Candidate should be comfortable to work in normal working hours and work overtime.
  • Ability to work with a high degree of accuracy (great attention to detail / content review).
  • Ability to work in a fast-paced environment with minimal supervision.
  • Customer service orientation and ability to work in a team.
  • Strong keyboard and analytical skills.
  • Ability to perform in adverse situations.

    • About Cognizant

    Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at or @cognizant.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Business Development and Sales

    • Industries

  • IT Services and IT Consulting and Business Consulting and Services

    • #J-18808-Ljbffr

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