Manager, Financial Lines, Claims, Asia

Overview

Manager, Financial Lines, Claims, Asia at QBE Asia

Provide leadership, direction and coordination of operational activities within the team, including driving change and optimizing service delivery. Responsible for or involved in all stages of insurance claims handling and settlement including claims processing / data entry, claims customer support, claims adjusting, claims investigations and case management.

Responsibilities

• Provide recommendations on business improvement plans / strategies
• Ensure compliance with QBE policies, procedures and relevant legislations
• Maintain product, system and process knowledge
• Attend relevant process and other relevant trainings
• Contribute to the refinement of processes and procedures to improve systems and procedures
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely fashion
• Work with stakeholders to maximize opportunities, and achieve operations and service targets

Your New Role

About You

About QBE

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. With more than 13,000 people across 27 countries, we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, with offices in Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver value and operational excellence. We support ESG efforts through the QBE Foundation, focusing on climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! Flex and hybrid working options, work from home policy, paternity / maternity leave, well-being programs, pensions, medical benefits, access to online learning via LinkedIn Learning, additional family care leaves, study leave, marriage leave, internal appreciation program, and more. Join us and enjoy a work environment that values your well-being and personal growth.

How to Apply : To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity : QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

Note : The duties listed do not limit the assignment of work and are not a complete list of duties normally to be performed. Our Group Code of Ethics and Conduct provides guidance on responsibilities to the company, customers, suppliers, communities and governments.

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