CUSTOMER SERVICE OFFICER
My Flex Health GroupKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanFluent speak in English is a MUST due to communicate with Australian customer Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of characters Excellent communication skills Ability to multi-task, prioritize and manage time effectively Able to work during Public Holiday, Weekend, Extra Hours and rotational shift Able to travel to Bukit Jalil Able to work in team On The Job Training Provided Willing to learn and adapt Sandwai software and etc.
Customer Service Associate (Fresh Grad are Welcome)
Kuala Lumpur City Centre, Kuala Lumpur, MY
20d ago
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions and process customer accounts
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills
Other Information
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