Talent.com
Customer Service Officer

Customer Service Officer

moomooKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan
  • Responsible for local and overseas customers / clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer / client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers / clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer / clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, online trading and / or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese / Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer / client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

    • We offer a comprehensive and holistic work experience and package as follows :

    • 13-Month Salary (Contractual Bonus)
    • Performance-Based Variable Bonus
    • Basic Salary + Shift Allowances
    • Convenient Access to Public Transport
    • FINRA SIE Exam Sponsorship
    • Career Development Opportunities in the Financial Services Industry
    • Company Team Building & Bonding Activities
    • Free-Flow Pantry Snacks & Drinks
    • Dynamic, Multinational Working Environment

      • Please note that only short-listed candidates will be contacted. Thank you.

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