Position Summary
The AR Assistant Manager is responsible for managing and supervising all Accounts Receivable (AR) functions for the hotel / cluster. This includes billing, credit management, collections, reconciliation, and reporting of receivables from rooms, banquets, F&B, retail, OTA, and other revenue sources. The role ensures compliance with company policies, credit terms, Delegation of Authority Limit (DAL), and statutory requirements, while maintaining strong internal controls and supporting business operations.
Key Responsibilities
Supervise timely and accurate preparation of invoices for :
City ledger accounts (corporates, travel agents, OTAs).Banquet events, conferences, and long-stay guests.F&B outlets, retail sales, and other hotel services.Ensure invoices are issued in compliance with contracts, approved rates, tax regulations (SST, e-Invoice when applicable), and internal SOPs.
Review supporting documents (e.g., billing summary, signed contracts, banquet event orders, POS / PMS reports).
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Job Scope – Accounts Receivable Assistant Manager
Position Summary
The AR Assistant Manager is responsible for managing and supervising all Accounts Receivable (AR) functions for the hotel / cluster. This includes billing, credit management, collections, reconciliation, and reporting of receivables from rooms, banquets, F&B, retail, OTA, and other revenue sources. The role ensures compliance with company policies, credit terms, Delegation of Authority Limit (DAL), and statutory requirements, while maintaining strong internal controls and supporting business operations.
Key Responsibilities
1. Billing & Invoicing
Supervise timely and accurate preparation of invoices for :
City ledger accounts (corporates, travel agents, OTAs).
Banquet events, conferences, and long-stay guests.F&B outlets, retail sales, and other hotel services.
Ensure invoices are issued in compliance with contracts, approved rates, tax regulations (SST, e-Invoice when applicable), and internal SOPs.
Review supporting documents (e.g., billing summary, signed contracts, banquet event orders, POS / PMS reports).2. Accounts Receivable Management
Monitor AR aging reports; ensure prompt follow-up on overdue accounts.Review daily city ledger transfers from PMS to accounting system.Oversee reconciliation of OTA payments, credit card settlements, and chargebacks.Investigate and resolve billing disputes or discrepancies in coordination with Sales, Front Office, and F&B.3. Credit Control & Risk Management
Implement and enforce hotel's Credit Policy.Evaluate credit applications (corporates, TA, event organisers) and recommend approval / rejection based on credit checks.Review credit exposure and recommend suspension of accounts when necessary.Liaise with Sales & Revenue teams to balance business opportunities and credit risk.4. Collections
Lead collection efforts by ensuring timely reminders, follow-ups, and escalation of overdue accounts.Coordinate with legal or collection agencies when required.Maintain strong relationships with clients while enforcing payment terms.Monitor deposits for events, groups, and long-stay guests.5. Reconciliation & Reporting
Supervise AR reconciliations (city ledger, credit cards, OTA, intercompany).Prepare monthly AR reports (aging, collection performance, bad debt provision).Support month-end and year-end closing, including journal entries and provisions.Assist in statutory and internal audits (provide schedules, confirmations, and justifications).6. Team Leadership & Supervision
Supervise AR Executives / Assistants, provide training, coaching, and performance reviews.Ensure workload is properly allocated and deadlines are met.Develop succession planning and cross-training within the AR team.7. Compliance & Internal Controls
Ensure all AR transactions follow SOPs, DAL, and internal audit requirements.Maintain proper documentation and audit trail for billing, collection, and approvals.Ensure compliance with regulatory requirements (SST, LHDN, e-Invoice, Companies Act).Support internal audit reviews and implement management action plans.Job Requirements
Diploma / Degree in Finance, Accounting, Business Administration, or equivalent (part-qualified ACCA / CPA is an advantage).Minimum 3 – 5 years of AR experience, preferably in hotel / hospitality industry.Strong knowledge of hotel systems.Excellent communication, negotiation, and leadership skills.Detail-oriented with strong analytical and problem-solving abilities.Able to work at Bandar Bukit Puchong