Manager, Programme Governance & Control (Malaysia, India)

Overview

The Manager, Programme Governance & Control Mercury will support the Director, Programme Governance & Control Mercury to drive the effective delivery of the Group’s Refreshed Data Management Strategy.

The Mercury Programme is a pan-bank, multi-year programme, led by the Group Chief Data Office in partnership with the Group’s Business and Function CDO, COO and 2nd line of defence teams, and focused on ensuring long-term and tangible improvement across all data risk sub-types across all lines of business, functions and geographies. Mercury’s ultimate objective is to sustainably reduce data risk for the bank, aligning with our overall strategy, enabling our business, supporting our clients, and meeting our regulatory requirements.

Mercury will effect this change as the delivery vehicle for the detailed design and execution of the Bank’s Data Management Strategy end-to-end, building central capabilities and end-to-end processes, for prioritised and phased implementation. Capabilities span all aspects of the Data Management Strategy, from our approach to identification and governance of critical data, through to operating model, data architecture and control frameworks, as well as our approach to data sovereignty horizon risk and data literacy.

The programme is highly visible to the PRA, the Group’s Board and Risk Committees, and with Group Management Team Sponsorship. Successful delivery of the programme requires ongoing collaboration with interdependent strategic initiatives, including those within GCFO, Technology & Architecture, FCSO and others. Interlocks with these initiatives, as well as business and function risk treatment plans, will need to carefully managed.

Responsibilities

• Oversee the daily management and execution of the programme, ensuring the successful achievement of its outcomes.
• Collaborate closely with the Accountable Executive (“AE”) and cross-functional teams, in alignment with the AE’s direction, to support financial management, project planning, and overall programme governance.
• Manage all aspects of the programme end-to-end, throughout its lifecycle, ensuring delivery within the agreed budget, timeline, and quality standards, in accordance with group Change Delivery Standards (“CDS”) and the governance framework outlined in the CDS.
• Oversee both business and technology aspects of the programme, ensuring effective program delivery and governance, securing necessary approvals, and managing multiple vendor relationship.

About Standard Chartered Global Business Services

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

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