Director, Process Excellence Performance & Analytics (Malaysia, India)

Director, Process Excellence Performance & Analytics (Malaysia, India)

This role could be based in Malaysia or India. When you start the application process you will be presented with a drop down menu showing all countries; please ensure that you select a country where the role is based. What’s the opportunity? The Process Excellence team, part of Group Transformation, requires a Reporting & Governance Lead to partner with stakeholders, supporting relevant transformation activities to evolve and enhance our Process Excellence (PE) ambition, process performance, ways of working and effectiveness.

Job Summary

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the PE team plays an essential role in providing foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with various key stakeholders to enable our strategic objectives of scaling our PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject‑matter expertise for reporting and governance across our strategic initiatives. In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure the PE portfolio remains on track to deliver value for clients and colleagues and drive significant value from an effectiveness, efficiency and risk & control perspective.

Key Responsibilities

• Work with senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impact in line with the PE Vision.
• Creates strong credibility with stakeholders and SMEs, project teams and PE team members.
• Drives team members toward delivering on their commitments.
• Creates feeling of cohesiveness and positive working environment with stakeholders and project team members.
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively.
• Demonstrates good technical and business understanding to manage projects effectively.
• Leads the deployment and adoption of process excellence capabilities to support relevant areas, driving transformation through process and data – articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiency.
• Drives a culture of continuous improvements across multiple areas to improve read‑through business and functions, to identify and drive changes, raise the transformation ambition and break down silos.
• Supports the PE Management Team to run and manage the team.
• Builds and maintains strong, positive relationships with stakeholders.
• Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’).
• Develops talent in the team; employs, engages, and retains high‑quality people, with succession planning for critical roles.
• Ensures team structure / capacity is reviewed to enable delivery of client outcomes.
• Ensures ongoing training & development, and that direct reports are suitably skilled and qualified for their roles with effective supervision to mitigate risk.
• Sets and monitors job descriptions, objectives and provides feedback and rewards in line with performance.
• Creates a motivational and challenging environment for staff, fostering creativity and performance with a transformation mindset and delivery centricity.
• Ensures key metrics are clearly defined across each foundational capability to measure delivery of desired outcomes and benefits, ensuring everyone in the Bank is a driver and owner of outcomes.
• Sets effective metrics and standards, transparently communicating them across stakeholders and team members on a regular basis with insights for early interventions as required.
• Develops an automated reporting dashboard for the process simplification portfolio with clear reporting on portfolio hygiene, highlighting any areas of concern that require management attention.
• Contributes to, analyses and produces management information on regular cycles as required.
• Communicates status (including risks and issues) to stakeholders, PE team and other relevant stakeholders.
• Provides information that facilitates informed and timely decision‑making.
• Identifies and resolves key risks and issues early in their existence as they relate to PE activities and project delivery.
• Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk / issue owners.
• Runs the PE Forum fortnightly, bringing together key transformation leaders across the Bank to align our collective transformation objective with our PE vision.
• Ensures projects are delivered according to SCB Governance requirements.
• Ensures consistent Programme and Project delivery by adhering to best practices and increasing visibility of key risks and issues to enable effective decision‑making and improve predictability of delivery.
• Proactively engages with project teams to resolve areas of non‑process compliance, escalating to leadership if needed.
• Proactively identifies and manages any schedule issues and interdependencies with other projects, preventing unplanned delays.
• Ensures resource requirements / forecasts are built into the project schedule.
• Defines initiative desired outcomes, benefits and measures of success in partnership with stakeholders and SMEs, adhering to high‑quality delivery standards.
• Builds and maintains initiative plans and schedules, accounting for internal and external dependencies.
• Updates and reviews Lessons Learnt, both prior to and during each project, ensuring no previous mistakes are repeated.
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses variance and takes corrective action to stay on Green status for Cost, providing timely forecasts and reporting as needed.

Qualifications And Requirements

Skills And Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. When you work with us, you'll see how we value difference and advocate inclusion.

What We Offer

Seniority level

Director

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Banking

Location : Malaysia (Kota Damansara, Selangor) or India (Kuala Lumpur) – please select appropriately during application.

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