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HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

Join to apply for the HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking) role at Accenture Southeast Asia

HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking)

2 days ago Be among the first 25 applicants

Join to apply for the HR Services Operations (Employee Services) Associate / Analyst (Japanese Speaking) role at Accenture Southeast Asia

Job Summary :

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Job Summary :

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Key Responsibilities :

  • Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems.
  • Administer onboarding, offboarding, leave, flexible-work arrangements, and self-service tools.
  • Coordinate programs like absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).
  • Support policy updates, updates to HR documentation, and ensure compliance with labor laws.
  • Provide user assistance for LMS and ESS platforms and training logistics.
  • Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.
  • Collect, track, and analyze employee service metrics and feedback to recommend improvements.

Job Qualifications :

  • Diploma / Bachelor’s Degree in Business Administration or HR or related field.
  • 1+ years’ experience in HR service delivery, workforce support, or related roles.
  • Excellent communication and customer-service orientation.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Fluent in Japanese and English language.

    • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Human Resources

    Industries

    Human Resources

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