Query Management - Japanese Speaker

Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA / Lead time, Warranties etc)

A Query Management CSR will have the following responsibilities :

• Checking of customer claims (shipment, return, pricing) if valid or not upon request
• Coordinating with 3rd parties on getting the shipping documents needed for validation
• Coordinating with Returns Team on return claims if valid
• Logging of claims on respective apps for 3rd parties' validation
• Coordinating with internal teams for other type of claims (pricing)
• Collaborating with channel team relating to claims
• Processing of credits with internal team for valid claims
• At least knowledgeable in SAP and Microsoft Office and able to handle pressure
• Preferably graduate of any college degree.
• Proficient in Japanese

Preferred Skills :

Professional Skill Requirements

Seniority level

Entry level

Employment type

Full-time

Job function

Project Management and Management

Industries

Business Consulting and Services

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