Cloud Middleware Support Engineer

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Cloud Middleware Support Engineer

Note that the role involves rotational permanent Night Shift or Day shift.

Job Summary

Be an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native services. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC’s growing set of features and services to run their application workloads. As a Cloud Middleware Support Engineer, you will be the go‑to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services.

Responsibilities

• Day to day operations in technologies like OpenShift / k8s, Redis & Kafka
• Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)
• Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.
• Perform capacity planning and resource optimization.
• Implement security best practices and ensure compliance with security policies.
• Provide technical guidance and support to development and operations teams.
• Monitor and troubleshoot OpenShift / Kafka / Redis and application issues.
• Implement and maintain monitoring and alerting for OpenShift / Kafka / Redis clusters.
• Support Cloud Middleware services OpenShift / Kafka / Redis in a 24 / 7 operations with shift work required to include permanent nights & day shift covering weekends, and holidays.

Basic Qualifications

Preferred Qualifications

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Banking

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