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IT Engineer
Alfa Tech VestAsia Pte LtdPetaling Jaya, Selangor, Malaysia20 jam yang lalu
Penerangan pekerjaanDiploma in an IT-related discipline 2 to 3 years of experience in an IT Support environment Excellent problem-solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred Knowledge of computer hardware, software, printer and basic LAN / WAN troubleshooting, maintenance and service Knowledge of IT cabling standards ITIL certification or a basic understanding of ITIL methodology is an added advantage Able to work 24 / 7
Responsibilities :
- Handle PC support and troubleshooting for both software and hardware
- Diagnose and resolve simple technical issues on printers, network and server
- Identify and escalate situations requiring urgent attention
- Resolve issues through the ticketing system on the first touch whenever possible
- Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
- Participate in projects when required
Requirements :
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It Engineer • Petaling Jaya, Selangor, Malaysia