Alfa Tech VestAsia Pte LtdPetaling Jaya, Selangor, Malaysia
13 hours ago
Job description
Responsibilities :
Handle PC support and troubleshooting for both software and hardware
Diagnose and resolve simple technical issues on printers, network and server
Identify and escalate situations requiring urgent attention
Resolve issues through the ticketing system on the first touch whenever possible
Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
Participate in projects when required
Requirements :
Diploma in an IT-related discipline
2 to 3 years of experience in an IT Support environment
Excellent problem-solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
Knowledge of computer hardware, software, printer and basic LAN / WAN troubleshooting, maintenance and service
Knowledge of IT cabling standards
ITIL certification or a basic understanding of ITIL methodology is an added advantage
Able to work 24 / 7
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It Engineer • Petaling Jaya, Selangor, Malaysia
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