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IT Engineer

IT Engineer

Alfa Tech VestAsia Pte LtdPetaling Jaya, Selangor, Malaysia
13 hours ago
Job description

Responsibilities :

  • Handle PC support and troubleshooting for both software and hardware
  • Diagnose and resolve simple technical issues on printers, network and server
  • Identify and escalate situations requiring urgent attention
  • Resolve issues through the ticketing system on the first touch whenever possible
  • Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
  • Participate in projects when required

Requirements :

  • Diploma in an IT-related discipline
  • 2 to 3 years of experience in an IT Support environment
  • Excellent problem-solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
  • Knowledge of computer hardware, software, printer and basic LAN / WAN troubleshooting, maintenance and service
  • Knowledge of IT cabling standards
  • ITIL certification or a basic understanding of ITIL methodology is an added advantage
  • Able to work 24 / 7
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    It Engineer • Petaling Jaya, Selangor, Malaysia

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