(Urgent Hiring)Customer Service Technical Support Executive

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

30+ hari lalu

Penerangan pekerjaan

Overview

Join to apply for the (Urgent Hiring)Customer Service Technical Support Executive role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Act as the primary point of contact for customers needing technical support via phone
Troubleshoot, diagnose, and provide effective solutions for customer issues
Maintain and update databases while ensuring system security
Analyze customer feedback to identify trends and suggest product improvements
Guide customers through step-by-step instructions to resolve issues efficiently

Qualifications

Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred)

Strong problem-solving and analytical skills

Excellent verbal and written communication skills in English & Mandarin or English & Bahasa

Ability to work in a fast-paced, dynamic environment

Benefits

Annual Leave and Sick Leave

EPF / SOSCO

Training Provided

Allowance Provided

5 working days

Near to LRT Ara Damansara Station

Job details

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service

Industries : Human Resources Services

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Technical Support • Petaling Jaya, Selangor, Malaysia