Specialist, Technical Support

Overview

Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP! We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ’n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.
• Responsible in monitoring the production e-wallet services.
• Assist Developer and Solution Architect in production query.
• Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.
• Support activities that involve production environment.
• Working closely with SRE (Site Reliability Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.
• Must be willing to work in a fast paced and growing business and global environment where some travel may be required.
• Required to work in 24 / 7 shift arrangement (must be willing to work in shift basis, including midnight odd hours as well as weekends and public holidays).
• The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.

Who should join us?

Benefits

EEO and How to Apply

Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing :

Note : Only shortlisted candidates will be contacted.

Let’s keep LEAP-ing forward together!

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