Technical Support Specialist - L1 & L2Extreme Reach • Kuala Lumpur, Kuala Lumpur, Malaysia
Technical Support Specialist - L1 & L2
Extreme Reach • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaanEnsure low error rate – Check material is available for ingestion within SLA. Document client issues via phone, email or in person and respond to clients within the agreed timelines. Ensure quoting is accurate, timely, and follows rate card and discount rules for products and any other services offered. Always work efficiently and effectively, using correct workflow and work procedures. Testing end to end for TV or Broadcast products; reporting thoroughly back to IT & Business Solutions or other agreed escalation routes. Monitor and track TVC distribution to meet client deadlines and Adstream SLAs. Manage orders on behalf of clients with a view to converting clients to direct usage of the system at the appropriate time. Ensure all resends and additional fees are charged for. All new clients need to have files tested before the first order and cleared to follow the process. In conjunction with Traffic, prioritizing Ingest tasks to meet SLAs and customer's requirements. Executing the following tasks in a proficient manner : FTP and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. Experience in a relevant position. Experience in software testing and correction. Consistent performance under pressure. Demonstrated success at troubleshooting and excellent communication skills. Strong knowledge / skills in at least 4 areas from the list below : No-SQL (Mongo). Linux / UNIX systems. JSON and XML syntax. RESTful API. GIT (understanding, work experience). Basic scripting and programming : XML, JavaScript, and Bash. Jenkins (ability to develop jobs). Knowledge of AWS CloudWatch or MS Azure. Experience in Confluence apps (Connect, Jira). Message Broker system (AMQ). Work experience with workflow solutions. ITIL Certification. Familiarity with graphics and video editing software. Knowledge and experience working with packet analyzer programs. Bachelor’s degree or equivalent tertiary qualification or certification. ITIL Certification. Strong team player with ability to work with remote and international teams. Highly organized, structured and process-oriented, with great attention to detail, accuracy, and consistency. Self-motivation and drive - confidence to work on own initiative and with limited supervision. Ability to effectively prioritize and manage conflicting internal and external tasks. Positive, can-do attitude, problem solver, inspiring and driven. Able to communicate effectively at all levels within a large organization. A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed. Proven relationship building skills. Excellent communication skills, both oral and written in English. Additional languages will be beneficial. May be required on occasion to work outside standard working hours. Candidates must be eligible to work and live in the country of employment.
As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.
Digital Media
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
- Identify, resolve or manage the resolution of system issues.
- Troubleshoot platform issues raised by clients or XRs and escalate to the next level if they can’t be solved beyond the expertise.
- Communicate with other departments and teams, keeping stakeholders and management informed.
- Updating and managing the Knowledge base.
- Manage the escalation process of issues from L1.
- Mentor Technical Support Specialists (L1) to help them understand more complex issues / configurations.
- Own and track tasks within SLAs.
Operational Efficiency
Specialist Knowledge / Experience Required
Desirable Knowledge / Skills
People Skills
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan berkaitan
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Se...Tunjukkan lagi
Advisor I, Technical Support
Convergys • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Advisor I, Technical SupportJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon cli...Tunjukkan lagi
Kemas kini terakhir: 14 hari yang lalu • Dinaikkan pangkat
Technical & Customer Support Specialist
Razer Inc. • Shah Alam, Selangor, Malaysia
Technical & Customer Support Specialist page is loaded## Technical & Customer Support Specialistlocations : Shah Alamtime type : Full timeposted on : Posted Yesterdayjob requisition id : JR Joi...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Tech Support L1 / L2
Oxydata Software • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Quick Apply
Kemas kini terakhir: 11 hari yang lalu
Technical Support Engineer
Ant International • Kuala Lumpur, Kuala Lumpur, Malaysia
Ant International is a global digital payment, digitisation and financial technology provider with headquarters in Singapore and operations across Asia, Europe, the Middle East and Latin America.Ou...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Customer Support L2
Invisible Expert Marketplace • Sepang, Selangor, Malaysia
Get AI-powered advice on this job and more exclusive features.Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry.
As the Customer Support L2, you ...Tunjukkan lagi
Kemas kini terakhir: 10 hari yang lalu • Dinaikkan pangkat
Technical Support Specialist - L1 & L2
XR Extreme Reach • Kuala Lumpur, Kuala Lumpur, Malaysia
This range is provided by XR Extreme Reach.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
As a key member of the Technical Support team, this r...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
L2 Application Support Engineer
Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
L3 Technical Support Engineer
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Our Client, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, is looking for Consultants...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Specialist - Technical Support - ANZ
Scicom MSC Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defect...Tunjukkan lagi
Kemas kini terakhir: 19 hari yang lalu • Dinaikkan pangkat
Advisor I, Technical Support
Concentrix • Cyberjaya, Selangor, Malaysia
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
L2 Support Engineer
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants t...Tunjukkan lagi
Kemas kini terakhir: 23 hari yang lalu • Dinaikkan pangkat
L2 Application Support
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Luxoft Federal Territory of Kuala Lumpur, Malaysia.Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Eur...Tunjukkan lagi
Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat
Technical Support Specialist
Career Horizons • Shah Alam, Selangor, Malaysia
We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services.The company operates across 19 countries globally, providing highly secure, susta...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Technical & Customer Support Specialist
Razer USA Ltd. • Shah Alam, Selangor, Malaysia
Technical & Customer Support Specialist page is loaded## Technical & Customer Support Specialistlocations : Shah Alamtime type : Full timeposted on : Posted Todayjob requisition id : JR Joining...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Technical Support Specialist - L1
Two95 International Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs.
Identify, resolve or manage the resolution of system i...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Technical Support (Customer Specialist )
Dayforce • Shah Alam, Shah Alam, Malaysia
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), ...Tunjukkan lagi
Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
Utilities Engineer
Lonza • Semenyih, Selangor, Malaysia
Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Tunjukkan lagi
Kemas kini terakhir: 20 hari yang lalu • Dinaikkan pangkat
Technical Support Specialist (based in South-East Asia)
Hostinger • Klang Municipal Council, Klang Municipal Council, Malaysia
Join Hostinger and we’ll grow fast!.Is there a limit to growth? Not at Hostinger.We’re constantly reaching new heights.With a team of 900+ professionals, we are behind the success of.To provide too...Tunjukkan lagi
Kemas kini terakhir: 10 hari yang lalu • Dinaikkan pangkat