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Technical Support Specialist

Eats365 Sdn BhdPetaling Jaya, Selangor, Malaysia

1 hari lalu

Penerangan pekerjaan

About the Role

We’re looking for a Technical Support Specialist who will require to manage our merchants / customers enquiries or issues via various communication mediums.
To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant / customers queries
This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on cantonese (Cantonese 80% Mandarin 20% ) language

What You’ll Need

Diploma or High Diploma in Computer Science or related industries

Minimum 1 year experience in IT industry

Fluency in spoken and written English and Cantonese ( Cantonese & Mandarin )

Good in English and communication skills that able to interact with colleagues in different markets.

Fresh graduates are also welcome to apply

ITIL V3 or V4 certified

Familiarize with ticketing system ( Zoho Desk as an add advantage) and ITSM workflow.

Hands on experience in iOS operating system to enduser support ( added advantage )

Good team player, self-motivated

Immediate available is highly preferred

Able to work on shifts and weekends ( 9am-6pm or 315pm-1215am )

(Apply now at #J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Technical Specialist • Petaling Jaya, Selangor, Malaysia

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