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Customer Service Officer / Executive

Customer Service Officer / Executive

Wentel Engineering Sdn BhdMalaysia
2 hari lalu
Penerangan pekerjaan

Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Service Officer / Executive.

  • 5-day work (Monday - Friday)
  • Competitive remuneration package
  • Working with stable growth company
  • Career advancement opportunities
  • Larkin, Johor

Job Responsibilities

  • Received customer PO and returned acknowledgment of the receipt of the purchase order to the customer.
  • Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms, and currency) by meeting the Navision standard prior to entering the system.
  • Discuss with the planner the feasibility of the delivery date requested by the customer; otherwise, counterpropose an alternative date to the customer.
  • Provide the Shipment demand plan after discussion with the customer.
  • Receive / Request forecast from customer.
  • Analyse the forecast accuracy versus actual sales.
  • Report the analysis to the related departments, Sales & Marketing, and Material HOD.
  • Review with the customer on the forecast accuracy.
  • Ensure prompt response to customers' inquiries, complaints, etc.
  • Work closely with Sales & Marketing to understand and prioritize customers' requirements.

    • Qualifications & Experience

  • Diploma / Degree in any field.
  • Fresh Graduates are welcome to apply, as comprehensive training will be offered.
  • Proficiency in English, Malay, Mandarin - to deal with Chinese client.
  • Experience with ERP systems is beneficial.
  • Effective communication with customers and internal staff is necessary.
  • Both verbal and intuitive communication abilities are essential.
  • Computer literacy in Microsoft Office is required.
  • Strong time management skills are essential, particularly for on-time delivery.

    • Our Benefit

  • Positive & Stable work environment
  • 5-day work (Monday - Friday)
  • Full rated EPF + SOCSO
  • Annual Leave
  • Birthday Voucher
  • Medical benefit
  • Training provided
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