Client Onboarding Analyst 1 (Mandarin proficiency)

Overview

At Citi, we connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

In this role, you are expected to :

The Client Onboarding Analyst is a team player role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own job.

Team member will be responsible for providing Account Services processing support for Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.

Day-to-Day Responsibilities

• Processing standard

Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

Support / participate in new / ongoing projects / migrations and ensure smooth cut over with minimized risks – internal and external

Give suggestions or participate in process improvements and cost improvement initiatives

Ensure the team provides the best productivity to meet SLA targets

Key Deliverables

Other

Shift Timing : This will be either of 3 shifts and will be rotational on bi-annual / annual basis. Saturday and Sunday will be weekly Off. Holidays will be as per the processing region.

Qualifications & Skills

As a successful candidate, you would ideally have the following skills and exposure :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr