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Relationship Manager (Nationwide)

Relationship Manager (Nationwide)

AFFIN GroupPutrajaya, Putrajaya, Malaysia
30+ hari lalu
Penerangan pekerjaan

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

  • Maximise earnings potential and revenue of relationship.
  • Review and monitor performance of accounts.

Service Management

  • Ensure promptness and quality of credit processing.
  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.
  • Provide customer level information to relevant parties within the Bank.
  • Facilitate the drawdown of facilities.

    • Client Relationship Management

  • Support, identify, solicit and establish a high value client base.
  • Accountable for customer relationship and customer interface.

    • Operations Management

  • Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
  • Coordinate and / or liaise with branches or head office departments to maximize process efficiency and customer satisfaction.

    • Additional Responsibilities

  • Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines / Manual for the Business Centre (BC).
  • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
  • Champion Operational Risk Management (ORM) activities in the Business Unit.
  • Liaise with Group Operational Risk Management (GORM) on ORM activities.
  • Responsible for reporting all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance (SNC) events) via Loss Event Database (LED) in a timely manner.
  • Utilize Operational Risk (OR) tools such as Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI), and Scenario Analysis (ScAN) in managing risk exposure.
  • Undertake additional responsibilities as assigned by immediate superior.
  • Act as the Backup BCP / DRP Coordinator for Business Contingency Planning for the Business Centre (BC).

    • Job Requirements

  • Degree in Accounting, Finance, Banking, Business, Economics, or a related discipline.
  • Experience in marketing and credit processing.
  • Strong command of Bahasa Malaysia and English, both oral and written.
  • Good public speaking and presentation skills.
  • Overall knowledge of Bank’s Credit, Operations, and Products.
  • Stay updated with SME issues, policies, and trends in the country.
  • Basic business acumen and industry knowledge.

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    Buat amaran kerja untuk carian ini

    Relationship Manager • Putrajaya, Putrajaya, Malaysia