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security manager

security manager

ZIKAY GROUP BERHAD (Hotel)Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

MAIN RESPONSIBILITIES

The Security Manager is responsible for the effective and efficient administration of the Security Department in ensuring security of the building and its contents, safety of the quest and employees, prevention of accidents and incidents, and liaison with relevant statutory and other relevant bodies.

Responsibilities

1.SECURITY OF BUILDING AND ITS CONTENTS

  • Ensure maximum security of guest floors and public areas.
  • Check guest floors regularly.
  • Implement proper clocking system for all floors.
  • Take proper clocking system for all floors.
  • Immediately question strangers and unregistered quest as to their purpose on the floor and any necessary actions taken.
  • Check lobby regularly.

2.SAFETY OF GUESTS

  • Ensure maximum security of all exits, entrances and hotel compound.
  • Secure and check all exits and entrances continuously.
  • Ensure meal breaks and changeover of shifts cause minimum inconvenience.
  • Apprehend all strangers or people without purpose and follow up properly.
  • Ensure that all incidents and accidents are recorded, investigated and immediately reported.
  • Theft / loss items, fire accident and guest accidents.
  • Incident report form.
  • Investigation report form.
  • Staff accident :
  • Incident report form.

  • Accident report form.
  • Investigation report form.
  • Investigate all report of damages or losses to guests or clients of the hotel.
  • Act OM all such report with the knowledge of the Duty Manager on duty and the Security Personnel dealing with the case.
  • Personally contact quest or clients with the presence of the Duty Manager on duty and carry out comprehensive questioning personally.
  • Submit a follow up on all such incidents with a personal conclusion to the MOD and GM.
  • Ensure the provision of extra security coverage large banquets, etc.
  • Liaise with the Sales Manager in advance with regard to large or special functions.

    Arrange for assistance from police / traffic branch if necessary.

    3.SAFETY OF EMPLOYESS

  • Ensure that all employees go through security check at the staff entrance with sanitize them.
  • Open and search thoroughly all bags carried by staff in and out of the hotel.

    Conduct body search whenever necessary and within the limits prescribed by law.

    Supervise clocking in and out functions properly.

    4.PREVENTION OF ACCIDENTS INCIDENTS

  • Ensure that all outsiders visiting the hotel are recorded and identified.
  • issue visitor passes to all outsiders in exchange for their identity cards.

    Control visitors pass property.

    Direct people who wish to visit staff in the hotel to the HR Department.

    At 1700 hours every day, check all visitor passes and conduct a search for unaccountable visitor.

  • Ensure all good entering and leaving the hotel are properly recorded.
  • Ensure all good leaving the hotel are accompanied by an outgoing chit signed by the Department Head concerned GM / MOD and Security.

    If in doubt, direct all enquiries to the Duty Manager on duty for his approval.

  • Ensure the security of all stores in the hotel.
  • Regular checks on locks and availability of keys for such stores.

    Ensure that unauthorized people cannot obtain keys to such stress and properly control issuance of such keys.

    5.LIFE AN FIRE SAFETY

  • To work closely with the life safety officer to ensure all safety equipment are in good working.
  • Report immediately of any defects to safety equipment to Engineering / Life Safety officer.

    Actively part participate in life and safety exercises / drill in the hotel.

    6. EMERGENCY AND CRISI MAMAGEMENT

  • The Security Manager is the Head of the Emergency Response Team (ERT) in the absence of the ERT Leader.
  • Emergency procedures.

    Evacuation.

    Demonstration / practice.

    Weekly trainings.

  • Keep Security staff constantly informed of fire safety procedures.
  • Familiarize Security staff with the hotel fire prevention and fire fighting procedures.

    ensure that all fire hazards are removed and that staircases are free from obstructions.

    7.TRANING

  • Ensure thar staff fully trained in all hotel generic program (eg. Orientation or Trainer Skills) on a timely manner.
  • Ensure that staff in the division achieves consistency in standards, service excellence and product knowledge.

    8. ADMINISTRATION

  • Preparing the department annual budget report
  • Require following budget for next year.

    Additional equipment needed, eg. CCTV cameras ,walkie talkie / communication equipment, etc.

  • Staffing.
  • Identify needs and Qualifications.

    Liaise with HR Department on interviews.

  • Ensure that all security staff reflects the image of the hotel at all times.
  • Ensure that all staff communicates with guest / clients in a manner that reflect the excellent reputation of the hotel.

    Ensure that all staff is properly attired.

    Make Security staff aware that they should protect the guest and employees of the hotel and not to harm.

    Conduct training session on guest courtesy regularly.

  • Courtesy and attitude toward guests
  • Always observe the best behaviors and conduct at work, minding mannerism and extending excellent attitude toward both internal and external quest.

  • Interpret hotel policies and rules for Security staff .
  • Develop and maintain good employee relations through intelligent interpretation and conscientious application of the hotel personnel policies

  • Maintain a high standard of personal dress code and appearance.
  • Wear attire acceptable to the management.

  • Ensure that all staff is properly attired.
  • Constantly check the appearance, grooming and uniforms of staff.

  • Works closely and enthusiastically with other Department Heads to ensure teamwork and smooth efficient operation of the hotel.
  • 9.MEETING

  • Attend Department Heads meeting
  • Bring up all outstanding points for the attention of the meeting attendees.

    Make recommendations to those concerned with regard to security in their areas.

    Act upon all suggestions and directions received through that meeting.

  • Conduct monthly meeting with all Security personal.
  • Discuss all security matters all Security staff.

    Encourage ideas and recommend to hotel with security Staff.

    10.CORPORATE VALUES

  • Care values , Vision an Mission.
  • Attend all modules and refresher training sessions on these corporate values.

    Be familiar with and apply these principles at work place all the time.

    11.HYGIENE, SANITATION AND GROOMING

  • Observe and the compliance to hygiene and sanitation standards within the hotel in particular at staff restaurant and locker room.
  • Be vigilant in personal hygiene for self and general employees.

    Conform to and ensure compliance to grooming standards and uniformity.

    12.ENVIRONMETAL CONCERNS

  • Environmental awareness and re-cycling.
  • Always conduct your job with concern for the environment and its resources, where practical and possible, reduce use of items, and re-cycle items.

    Always conscious of energy conservation, take care in handling of equipment, tools and other hotel properties.

    13.LIAISON

  • Liaise whit all government and public departments within scope of duties.
  • Establish good relations with all department key personnel who have contact with the hotel (eg. Police, Fire Department, city council , etc)

    Advice management as to the proper treatment of such personnel at all times.

    14.MISCELLANEOUS

  • Ad hoc assignments
  • To take on any other tasks or projects that may be assigned by the management from time to time on security matters.

    SPECIFICATION :

    1.Physical (Age ,Sex, Health, Presentation, Speech Build)

  • 40 to 50 years old.
  • Male>
  • Medically fit.
  • Presentable to reflect a 4 Star Hotel.
  • Able to effectively and eloquently communicate with people from different strata of the society.
  • Well-built with a professional look.
  • 2.Languages

  • Bahasa Malaysia and English.
  • 3.Qualificationd / Training

  • A professional qualification.
  • Formal training in a uniformed organization.
  • 4.Work Experience

  • At least 5 years working experience in the security department of a major hotel.
  • Of the 5 years, at least 2 years must be in this hotel.

    5.Disposition

  • Highly honest and trustworthy.
  • Sound character.
  • Good judgment and decision- making ability.
  • Leadership ability.
  • Consider the company's interest as paramount.
  • Highly concern with safety and security issues.
  • 6.Others

  • Must be very familiar with the operation of hotel
  • Job Type : Full-time

    Pay : RM7, RM9,500.00 per month

    Benefits :

  • Health insurance
  • Meal provided
  • Parental leave
  • Professional development
  • Work Location : In person

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