Assistant Manager - Documentation, Policy & Process (Theme Park)

Overview

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Responsibilities

• Administrative and Management : To assist in managing and engaging all team members by providing effective performance feedback.
• Administrative and Management : To assist in the process of plan, developing, implementing, and reviewing a performance management matrix that provides an overall context and framework to encourage employees’ contribution and include goal setting, feedback, and performance development planning.
• Administrative and Management : To assist in controlling and managing all relevant system-related matters in accordance with the company policy and procedures.
• Documentation, Policy and Process Development : To collate information and communicate the requirements of standards, statutory requirement, and industry best practices to business partners and stakeholders for process improvement.
• Documentation, Policy and Process Development : To facilitate the development of new sets of documents including operation manuals, training manuals, and assessments to cater to the ever-changing business nature to keep the customers engaged (e.g. New Attraction, Retail, and F&B outlet or Entertainment Show).
• Documentation, Policy and Process Development : To facilitate and assist Operations Team in creating a new set of temporary working documents for ad-hoc or temporary procedures in response to the implementation of special or seasonal marketing events.
• Documentation, Policy and Process Development : To organize, manage and facilitate the review and modification process with the Operations team for all documents at least once a year or even during or when any guest / staff incident occurs.
• Documentation, Policy and Process Development : To facilitate process development across the board with relevant units.
• Documentation, Policy and Process Development : To work with various Theme Park business units and stakeholders to identify and analyze gaps, plan and develop policies and standards for implementation.
• Documentation, Policy and Process Development : To work with various Operations teams to modify and finalize the procedures in order to ensure the safety aspect is being incorporated to accommodate various guest behaviours after the opening of the park.
• Documentation, Policy and Process Development : To manage, facilitate and oversee the implementation and proper control of documents including distribution, storage, and retention.
• Documentation, Policy and Process Development : To regularly review and check all documented procedures complies with statutory requirements, industry practice and theme park standards corresponding to the actual operations (redlining).
• Documentation, Policy and Process Development : To facilitate and review the closure of findings or corrective actions in redlining.
• Documentation, Policy and Process Development : To work with Operations teams to observe and evaluate the procedures practiced are in line with the documented procedures in the Operations Manual, Training Manuals, Assessment Guides, Checklist, and Forms.
• Documentation, Policy and Process Development : To develop, manage and deliver designed training programs to educate all Theme Park business units.
• Documentation, Policy and Process Development : To review and check if any changes are required for different documents with similar procedures and share the best practices to other departments.
• Others : To work closely with the Learning and Development team to ensure to develop and monitor training interventions particularly OJT are based on documentation; supporting in the creation and curation of content and subsequent sharing of this with relevant teams.
• Others : Ensure documentation aligns to other people development activities, and encompasses the core principles our theme park will operate on.
• Others : Support the deployment team in documenting and running the deployment solutions introduced to the theme park.
• Others : To help and support other departments in setting up and managing control processes and document retention / storage functions.
• Others : To actively support in training and engagement activities occurring, with a particular focus on how the activities and content shared align with overall documentation and standards.
• Others : To use knowledge and experience derived from documentation and processes developed across the division to help build business cases for various initiatives, for example learning interventions; manpower requirements; service improvements etc.
• Others : To be a presentable and contactable source of information for all operational units and to help create a knowledge bank of information to be used across the theme park.
• Others : Use technology, knowledge, and understanding of the documentation and procedures therein to inspire and educate the wider workforce.

Job Requirement

Qualification & Experience

Core Competencies

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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