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Bank Customer Service Exec Fresh Grad|RM4.5k basic|Near MRT|Shift

Bank Customer Service Exec Fresh Grad|RM4.5k basic|Near MRT|Shift

Private AdvertiserNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Responsibilities :

  • Handle SG customer inquiries & complaints regarding banking services and products via phone call.
  • Ensure highest standard of service delivery on personalized phone services to customers.
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Requirements :

  • Fluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer.
  • SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome.

    • Additional Info :

  • Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only)

    • Junior officer / Fresh entry's latest shift will normally start at noon / end by 12am.

  • 9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break.

    • Rest 2 days mostly combined (may be split too)

  • Location : Walking Distance from Ampang Park station
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

    • Hiring Process : CV Submission → Online Assessment → HR & HM Online Interview → Offer Process

    Permanent Staff Benefits :

  • Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder)
  • RM350 Shift Allowance / up to RM900 if night shift (per month)
  • RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
  • Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc.
  • RM300 Mandarin Allowance (For Bilingual-English+Mandarin speaker)
  • RM500 Bonus upon confirmation (One time off)
  • 21 days Annual Leave
  • 14 days Medical Leave
  • Medical & Insurance coverage (including Immediate Family)
  • Dental & Optical RM400 per annum
  • OT is claimable upon approval
  • Double Pay on Public Holiday
  • Performance Bonus and Salary Review in March
    • Buat amaran kerja untuk carian ini

    Customer Service • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia