Manager – Theme Park Operations

Core Job Duties :

• Manage and direct the Park Experience department staff, including Assistant Managers, Senior Executives, Executives, and Supervisors, to accomplish team objectives.
• Supervise contracted service vendors (cleaning crews, security personnel, medical staff) to maintain high-quality service delivery standards.
• Hold routine staff meetings to communicate important operational information, safety guidelines, and performance expectations.
• Track daily work completion and progress, ensuring tasks are finished on schedule according to established timelines.
• Analyze and improve standard operating procedures and work processes to boost productivity, safety measures, and visitor experience.
• Maintain guest amenities and equipment (storage units, pushchairs, device charging areas, etc.) in working order and readily available condition.
• Work alongside property management and other internal teams to resolve building maintenance issues and maintain operational preparedness.
• Champion workplace safety initiatives, including proper protective equipment usage and emergency procedure compliance.
• Prepare monthly performance reports detailing department achievements, metrics, and enhancement projects for the AVP of Theme Park Operations.
• Assist in organizing park events, executive tours, and high-capacity operating periods.
• Complete additional responsibilities as directed by senior management to maintain business operations and organizational objectives.

Required Qualifications / Competencies / Background :