Entry Operation Manager

Key Responsibilities

• Provide world-class, courteous, and efficient admission services to visitors.
• Supervise entry protocols to ensure smooth guest flow while maximizing park revenue.
• Safeguard operational standards through appropriate monetary handling and transaction procedures.
• Evaluate and strengthen sanitation and cleanliness protocols for entrance areas, performing routine inspections and offering enhancement recommendations.
• Review visitor feedback metrics and patterns to drive continuous operational improvements.
• Prepare daily entry statistics for management distribution.
• Create and implement operational guidelines for effective and guest-friendly processes.
• Direct employee education programs and hands-on skill development.
• Facilitate staff communications and share critical operational updates.
• Prepare team members for emergency evacuation procedures and guest assistance.
• Build collaborative relationships across departments, especially with Marketing & Sales for promotional activities and group bookings.
• Cultivate positive employee morale and engagement.
• Ensure entrance displays and pricing information remain current and visible.
• Oversee admission department financial planning.
• Assist in creating ticketing packages and visitor programs using market research and attendance patterns.
• Manage ticket availability strategically to enhance guest spending and park profitability while addressing low-traffic periods with recovery plans.
• Coordinate admission logistics for special events and activities.
• Maintain Guest Services excellence to deliver superior theme park experiences.
• Direct customer service stations throughout the facility, ensuring reliable information sharing, effective problem resolution, and supplementary services including mobility aids, ticket enhancements, accessibility assistance, and premium tours.
• Document daily visitor feedback for management review.
• Create processes for recognizing positive guest comments with staff members.
• Verify team preparedness for emergency response and guest care at all attraction areas.
• Foster positive inter-departmental communication to meet visitor requirements.
• Supervise customer service signage for precision and upkeep.
• Direct Guest Services financial planning.
• Support customer service functions during special programming as needed.
• Execute additional duties as requested by senior leadership.

Essential Qualifications / Abilities / Professional Background :